Check enrollment with provider · English instruction/materials confirmed
Delivery
Coursera course, flexible schedule, self-paced. one module with videos, readings, and hands-on assignments.
Cost
Ask provider for price
Time commitment
Provider estimate: 2 hours. one module. four assignments with 60 minutes of listed assignment time.
Scope
Sales-focused
What the curriculum covers
A hands-on CRM workflow course uses AI-predicted customer-health and churn signals plus engagement data to trigger timely follow-up.
Learners configure health triggers, a three-touch sequence, entry/exit logic, then diagnose a 30-day funnel and refine message, timing, or sequence performance.
Published learning outputs
A health-based CRM workflow with a three-touch sequence and entry/exit logic.
A diagnosis and optimization plan for a reply-rate drop.
Illustrative workflow for evaluating learning. Ask which steps the course actually includes.
Practice & support
Practice
Four assignments include building a health-based CRM workflow, a workflow-safety quiz, fixing the drop at email two, and a reply-rate diagnosis assessment. AI-grading notice does not identify the graded tasks. no human review is stated.
Feedback
No instructor review is stated. Coursera's AI-grading notice says some assignments are AI-graded but does not identify them.
Certificate
Shareable certificate shown on the page.
Before you enroll
Price basis
Coursera course enrollment
Required software
No CRM vendor, account, or paid software tier is named as a requirement.
Prerequisites
Experience with a CRM platform., Familiarity with basic email campaigns, workflows, and engagement metrics.
Access terms
Individual course page was accessible. the general FAQ describes purchase, eligible free-trial, and some full-course/no-certificate routes. Confirm access length and purchase terms.
A lead-scoring model, customer segments/campaign, AI-driven outreach and follow-up workflows, predictive forecast, and a presented end-to-end sales workflow are listed as practical activities.
Delivery
Two-day physical classroom course. page lists English delivery and completion certificate.
