Centro de Capacitación del Comercio / Cámara de Comercio de Santiago
Experiencia de cliente con IA
Broader customer-experience course covering journey analysis, customer prompts, ChatGPT/Gemini assistants and CRM/Zapier integration. A two-hour-30-minute unit covers lead scoring and personalized recommendations, alongside retention strategy and case review.
Check enrollment with provider · Confirm instruction language
Delivery
Asynchronous online Moodle course.
Cost
CLP 110,000 · standalone tuition
Time commitment
20 hours total. Only 2 h 30 min explicitly cover the lead-scoring/recommendation unit. The remaining customer-experience/automation material may transfer to accounts.
Scope
Broader / transferable
What the curriculum covers
Broader customer-experience course covering journey analysis, customer prompts, ChatGPT/Gemini assistants and CRM/Zapier integration. A two-hour-30-minute unit covers lead scoring and personalized recommendations, alongside retention strategy and case review.
Illustrative workflow for evaluating learning. Ask which steps the course actually includes.
Practice & support
Practice
Design customer communication/automation and apply lead scoring/recommendation choices. Ask which exercises you complete yourself.
Feedback
Ask whether individual feedback is included.
Certificate
Digital approval certificate. Confirm assessment, certificate and recognition terms.
Before you enroll
Price basis
standalone tuition
Required software
Check which accounts and paid plans you need.
Prerequisites
Ask about prior knowledge and required setup.
Access terms
Confirm access length, cancellation and retake terms.
Language
Confirm instruction language
Enrollment
Check enrollment with provider
How this relates to sales
This is a broader curriculum. Compare the relevant modules with your sales task and ask whether you can use your own sales examples.